Returns & Exchanges

At FREY, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making the process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely attach it to your package.

• 3.
  Drop Off Package

  Take your return parcel to the nearest authorized shipping location or schedule a carrier pickup for your convenience.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.