Frequently Asked Questions
Everything you need to know about your FREY experience.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Can I return an item if I am not satisfied?
Yes, we offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How do I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact our support team for warranty details on individual items.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.